Reference

Legal access for your rajadepo account

Legal terms, privacy choices, and account rules sit in one place so you can check your position before you open an account.

Local-law access wordingAccount rights explainedDANA, OVO, GoPay, QRIS contextSupport 09:00-23:00 WIB
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rajadepo Legal access for your rajadepo account
CONTACT ROUTES

Legal contact routes before you join

Legal questions move faster when you contact us through the path tied to your account. Use live chat after login for urgent access concerns, email for document trails, and WhatsApp when you need a short account-status check. We handle these routes 09:00-23:00 WIB each day, and we may ask for your registered phone number before discussing wallet, identity, or eligibility details.

Team online

Logged-in chat

Use live chat from Profile > Help after login when a legal term, account lock, or identity check affects your access. We ask for your registered phone number before viewing case details.

Email record path

Email [email protected] when you need a written record for a legal question. Include your account ID, payment rail such as QRIS or DANA, and the date of the account action.

WhatsApp status check

WhatsApp support is for short legal status checks during 09:00-23:00 WIB. We can confirm whether a case is open, but sensitive changes still move through logged-in chat or email.

DATA PRACTICE

How we handle legal account records

Account law is practical on our side: we keep records to manage your access, wallet instructions, support cases, and dispute checks.

Data we collect

We collect the account name, mobile number, login records, and support messages needed to operate your account and answer legal requests. We do not ask for extra identity data unless a case requires it.

Wallet receipt use

DANA, OVO, GoPay, and QRIS records are used to match your wallet instruction with your account history. We use receipt references for dispute timing, withdrawal checks, and payment status replies.

Cookie sessions

Cookies help connect your browser session with your login status, language choice, and security checks. If you clear cookies, we may ask you to sign in again and verify your registered phone number.

Account security

Password changes, device sessions, and failed login attempts are kept as account-security records. If you see access you do not recognize, use Profile > Security first, then contact us with the timestamp.

Record retention

We keep account and transaction records for as long as needed to handle access, payment disputes, legal duties, and support history. When a record is no longer needed, we remove or restrict it where possible.

Change requests

You can ask us to correct account data that is outdated or mismatched. Send the request from your registered channel, include the field to change, and attach wallet proof only when needed.

Legal answers for Indonesia account holders

These legal answers focus on what you can check before or after opening an account. We cover eligibility, account data, payment records, cookies, and contact steps because those points affect your rights. If your question involves a disputed QRIS receipt or a name mismatch on DANA, send the case through the account channel so we can link the record accurately.

Access depends on local law and is available only where local law permits. You should check the rules that apply to your location before opening an account or continuing to use an existing one.

Your phone number connects legal requests to the correct account. We use it to confirm chat access, password changes, wallet checks, and identity questions before discussing private account or payment records.

Yes. Send the correction request through logged-in chat or [email protected] with your account ID and the field that needs changing. We may ask for wallet proof when the change affects payments.

We use those records to match your wallet instruction with your account, verify payment timing, and answer disputes. The receipt reference is kept as account evidence, not as public material.

A name mismatch can delay access to certain wallet actions while we check ownership. Contact support with your account ID, the payment rail used, and the timestamp so we can assess the record.

Cookies support login status, session checks, and security prompts. You can clear them in your browser, but doing so may require a fresh login and phone-number verification before account actions continue.

Start with logged-in chat for urgent account access, or email [email protected] when you need a written trail. Include dates, wallet references, and any screen capture that shows the disputed account action.

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